While we will, of course make every effort to keep your order as close to the description as possible; we do reserve the right to replace certain elements if we feel they won't be as beautiful as they could be, or if that particular flower is not in stock.
We do, however, promise to deliver you a drop dead gorgeous arrangement, lovingly designed using our freshest product.
Flowers are a natural thing - and sometimes they behave in a way we can't predict. If you feel your arrangement has done something unpredictable that isn't making you smile- please call us and we'll see what we can do.
Same Day/Weekend/Holiday Delivery:
We offer same-day delivery for orders placed before 11am, Monday to Friday. An exact arrival time cannot be specified; if you have an order that is time sensitive please call to make arrangements. The recipient's full name, address and phone number are required. Incomplete or inaccurate information will impede the delivery and may result in additional charges. If you have a very special order that MUST go out on Saturday, we may be able to accommodate so please give us a call. We are unable to do Sunday and statutory holiday deliveries.
In the event the recipient is not available flowers may be left with a neighbour, with a message left on the recipient's door referring them to the neighbour who accepted the flowers for them. Flowers may be accepted by a colleague and left at the place of business. The delivery driver may circle back to the address at a later time. If nothing can be arranged; flowers may be returned and the recipient contacted to establish another delivery time.
Around major holiday events such as Christmas, Valentine's Day or Mother's day it is impossible to specify a delivery time of any kind please call so arrangements can be made. For security purposes most institutions require flowers be left at reception desk and do not allow delivery drivers entry to hallways, classrooms or wards.